Refund policy

At HESTIA, your satisfaction is important to us. If you are not completely happy with your purchase, please contact us at contact@hestiacosmetic.com.

Returns

We offer returns within 60 days of delivery for eligible items.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging, unless the item arrived damaged or defective.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please email us at contact@hestiacosmetic.com with your order number and photos of the issue. We will review your request and help resolve it as quickly as possible.

Refunds

Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method. Please allow a few business days for your bank or credit card provider to post the refund.

Return Shipping

Customers may be responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.

How to Start a Return

To start a return, contact us at contact@hestiacosmetic.com with your order number and reason for return.